This week’s blog entry explores how an employer might go about bulletproofing just what are the essential functions of a job. The case for the week is In the Matter of Rachael Smelyansky v. New York State Office of Gen. Services, here, decided by the State of New York’s Appellate Division on June 11, 2026. As usual, the blog entry is divided into categories and they are: facts; why the defendant failed to establish the essential functions of petitioner’s job; why the defendant failed to establish an undue hardship; why petitioner’s retaliation claim should have survived summary judgment; and thought/takeaways. Of course, the reader is free to focus on any or all of the categories. The decision turns on New York State law but its approach is very similar to the ADA. Smelyansky even referred to the ADA constantly during all stages of the litigation, so this case is still worth discussing.
I
Facts
Petitioner was employed by OGS as a “Contract Management Specialist 1.” In July 2020, during the COVID-19 pandemic, OGS granted petitioner an accommodation permitting her to work remotely full time due to her anxiety related to COVID-19 exposure. OGS extended that accommodation at petitioner’s request several times through early 2023, consistent with its pandemic-era practice of liberally permitting telework for its entire workforce without regard to an employee’s disability. However, the agency never intended for those measures to be permanent.
By early 2023, OGS decided to curtail remote work throughout its ranks. It concluded that remote work hampered efficient collaboration and caused employees to become “siloed” within their roles; it found that training and collaboration were more effective in person. To promote more direct supervision, its new telecommuting policy required employees to be present on most days. It permitted less remote work in general and evaluated remote work accommodation requests on a case-by-case basis.
In April 2023, petitioner requested a further extension of her full-time remote work accommodation, citing COVID-19 related anxiety. Notably, OGS never disputed that petitioner’s anxiety constituted a disability as defined by the Human Rights Law or the Americans with Disabilities Act. In response, OGS purportedly considered petitioner’s position and job duties and concluded that full-time remote work would both prevent her from performing essential job functions and impose an undue hardship on the agency. In its formal determination dated May 16, 2023, OGS determined, among other things, that petitioner must be physically present to (1) obtain answers to “spontaneous process questions,” (2) benefit from “interpersonal exchange with coworkers” and (3) receive “direction from managers in real time.” Agency staff claimed that employees, including petitioner, communicated and collaborated better in person where they could share “non-verbal cues” and resolve issues face to face. OGS denied petitioner’s request to continue working remotely full time; as an alternative, OGS proposed a gradual return-to-work plan. Petitioner pursued an administrative appeal of the employer’s denial to the Reasonable Accommodation Appeals Review Committee, which upheld OGS’s determination. On May 24, 2023, petitioner reluctantly advised her supervisor that she would return to work under the modified schedule offered by OGS and selected specific dates in June 2023 to report to the office.
Following the denial of her administrative appeal, petitioner also applied for and received intermittent leave under the Family and Medical Leave Act (hereinafter FMLA) to care for an ailing family member. Petitioner and OGS disagreed on whether her proposed hybrid schedule required her to “make up” scheduled in-person days when she used FMLA leave instead of appearing in the office. OGS advised petitioner that “call[ing] out on each of your in-office days renders the key provision of the Reasonable Accommodation meaningless.” After petitioner failed to report to the workplace as directed in June 2023, OGS designated her “absent without leave” (hereinafter AWOL) and withheld her compensation.
In August 2023, petitioner submitted a new reasonable accommodation request based on depressive and anxiety disorders, unrelated to COVID-19, and again sought full-time telecommuting, citing updated medical documentation from her physician. Following more discussion, the parties agreed that petitioner would gradually return to work in person, with changes to her work environment and schedule. Petitioner returned with a modified schedule and a private office. According to respondents, she has performed satisfactorily, even receiving a promotion during this litigation.
II
Why the Defendant Failed to Establish the Essential Functions of Petitioner’s Job
- Establishing that defendant unlawfully denied a reasonable accommodation request means demonstrating: 1) petitioner is an individual with a statutory defined disability; 2) defendant had notice of that disability; and 3) petitioner with or without reasonable accommodations could perform the essential functions of her job.
- Whether a task constitutes an essential function depends upon the totality of the circumstances, including: 1) the employer’s judgment; 2) written job descriptions; 3) the amount of time spent on the job performing the function; 4) the consequences of not requiring the employee to perform the function; 5) the provisions of any collective bargaining agreement; 6) work experience of past employees in the job; and 7) the work experience of current employees in similar jobs.
- A good faith interactive process is the first step in providing a reasonable accommodation. Such a process assesses the needs of the individual with a disability and the reasonableness of the accommodation requested.
- The essential functions of the position need to be part of the interactive process that the law requires, not a unilateral employer decision cloaked by business judgment.
- The employer’s individualized assessment (emphasis in opinion), of the employee’s essential duties and the feasibility of the requested accommodation is a defining feature of disability rights law, as it represents the key mechanism for facilitating the integration of employees with disabilities into the workplace.
- Defendant failed to establish the essential functions of the position.
- In order to avoid unfounded reliance on uninformed assumptions, the identification of the essential functions of the job requires a fact specific inquiry into both the employer’s description of the job and how the job is actually performed in practice.
- The employer’s May 16, 2023 denial letter and its internal emails preceding it, describe petitioner’s duty vaguely and parroted agencywide operational concerns, all of which shows defendant’s failure to conduct the required “highly fact specific inquiry,” (emphasis in opinion), into the actual functioning and circumstances of the particular enterprise involved.
- While an employer’s judgment gets consideration, it is not conclusive.
- With respect to the essential functions of petitioner’s job, the defendant did not identify the following: 1) the actual tasks for the amount of time spent performing them; 2) whether those tasks require petitioner’s in person presence; 3) the consequences of performing those tasks remotely; 4) the tasks that could be performed by others or whether petitioner supervises other employees.
- Defendant also did not submit an accurate written job description, which would be evidence regarding the work experience of employees in the same or similar positions or proof bearing on other relevant factors.
- Defendant failed to show that it considered petitioner’s major tasks, assignments and activities as detailed in her past performance evaluations.
- Characterization of certain basic communication and collaboration functions as “essential,” is not sufficient to satisfy defendant’s prima facie burden, particularly where its analysis was not tailored to petitioner’s job description and arguably applied to all employees working in diverse jobs.
- Defendant did not address which, if any, of petitioner’s duties had to be performed in person.
- Absent from the record is any assessment that the petitioner was unable to perform her duties remotely or which particular task assigned to her mandated attendance in the office. In fact, the record reflects exactly the opposite, as petitioner worked effectively from home for three years pursuant to prior accommodations.
- While defendant acted within the legitimate authority to cut back on its flexible pandemic error remote work policy, that did not remove the obligation for the defendant to conduct an individualized assessment of petitioner’s ability to work remotely in order to accommodate her disability after it resumed primarily in person operations.
III
Why the Defendant Failed to Establish an Undue Hardship
- When determining whether or not accommodation is an undue hardship, any relevant factor gets considered, including those set forth in New York Executive Law §296(3)(b), as well as: 1) the size of the business measured by the size of the workforce and budget; 2) the type of operation in which the business is engaged; and 3) the nature and cost of the requested accommodation. Defendant did not particularize any of these factors relying instead on generalized claims about the aggregate impact of remote work on its nondisabled employees.
- Defendant conceded that petitioner’s business unit performed limited tasks requiring an in person response and that many members of the procurement services staff have been working from home successfully.
- Petitioner’s supervisor characterized her as trainable and coachable and noted that she participated in team collaboration and delivered on work obligations and expectations all while working remotely.
- Defendant did not identify any specific hardship arising from continuing petitioner’s work from home arrangement.
- While defendant engaged in the interactive process in good faith, it’s undue hardship assertions were insufficient to establish petitioner’s essential duties or undue hardship as a matter of law.
- Petitioner created a triable question of fact by submitting evidence that her requested accommodation would be effective, including previous satisfactory performance evaluations, her direct supervisor’s opinion that full-time telecommuting would compatible with petitioner’s job duties, and internal emails that candidly minimized the impact of granting her the requested accommodation.
- Defendant confuses its preferred reasonable workplace goals with petitioner’s essential job functions and then cited the impact of remote work on its aggregate workforce. Such an approach does not work when it comes to establishing an undue hardship.
IV
Why Petitioner’s Retaliation Claim Should Have Survived Summary Judgment
- In order to establish that it is entitled to summary judgment in retaliation case, defendant must demonstrate that the petitioner cannot make out a prima facie claim of retaliation or, that it offered legitimate, non-retaliatory reasons for the challenged actions, and there exists no triable issue of fact as to whether the agency’s explanations were pretextual.
- Viewing the evidence in the light most favorable to petitioner, and absent evidentiary proof about the parties conflicting interpretations of the modified accommodation at issue, whether defendant’s stated reason for determining the petitioner was absent without leave and withholding or compensation was pretextual, presents a question of fact.
V
Thoughts/Takeaways
- I am not a New York licensed attorney.
- Keep job descriptions current and based upon what is actually happening on a day-to-day basis.
- In a footnote, the court mentioned that the petitioner references the ADA throughout the factual allegations of her petition and in her appellate brief. However, this case goes off entirely under the New York Human Rights Law. This does illustrate just how similar federal and state laws can be when it comes to disability discrimination in employment (this court refers to the EEOC factors for determining essential functions on more than one occasion even if it doesn’t explicitly say it is doing that). So, always be sure to check your state laws when you are dealing with disability discrimination, whether it be employment or otherwise.
- Courts can vary widely in terms of how much discretion they give employers when it comes to how they view what the essential functions of the job are. This particular court gives very little leeway to the employer.
- Individualized analysis is everything. Individualized analysis refers to both assessing the situation in terms of the disability and what reasonable accommodation might work. It also means focusing on the particular individual’s essential functions of the job. What is happening on the ground with respect to the employee’s essential functions of the job is absolutely the key.
- General assertions about essential functions do not fly.
- While an employer is free to force people back into the office, the fact that the employee did the essential functions of the job for years is probative evidence the essential functions of the job can be done remotely.
- The court’s reasoning gives an excellent roadmap as to how an employer might ensure a successful otherwise qualified/qualified defense (i.e. a person could not do the essential functions of the job with or without reasonable accommodations). The key is an individualized analysis of the essential functions of the particular job the employee has. It is also means an individualized analysis of what reasonable accommodation might work for the employee with disability. Remember, no two disabilities are the same even the same ones. Finally, backing up undue hardship with specific evidence rather than relying on general assertions also matters.
- The court’s reasoning and its application of New York law closely resembles the ADA in its approach. So, it is logical to believe that plaintiff’s lawyers will use this case as a guideline for arguing that an employer simply did not bulletproof its essential functions of the job. Also, look for plaintiff’s lawyers to refer to this court’s discussion of how remote work successfully done in the past matters.
- Robin Shea in one of her recent blog entries, here, has some excellent thoughts on how an employer should deal with an employee that sues it while remaining an employee. Robin’s blog entry is well worth a read.
- As I mentioned in this blog entry, I really like the Samper case for determining whether remote work is in order for reasonable accommodation. As I discussed in that blog entry, the pandemic has meant that a couple of those criteria need to be modified slightly.
- I am not a New York licensed attorney.